Ergro, with Guardian Water Treatment, the water hygiene specialists, took the floor at a BIFM London Region event last week on Thursday 11th February at London’s Guildhall, to discuss issues affecting the FM industry.

Soft skills are becoming increasingly important to the engineering side of FM in addition to problems with water system design, which can lead to ongoing maintenance and health and safety issues, delegates heard.

“Looking beyond maintenance and focusing on customer service is key to unlocking long term relationships with clients, reducing overall maintenance costs, increasing client satisfaction and raising the profile of the industry as a whole,” said Chris Wollen, chairman of Ergro. “We are getting positive feedback from clients and plan to extend our engineer training programme as a result”.

Steven Booth, Associate Director, Guardian Water Treatment discussed the multiple situations where FMs are left with badly designed water systems and the impact this has on business.  “We commonly see water systems designed without thought for how a building will be used, leading to poor water hygiene, system failure and unnecessarily high maintenance requirements.

“Designers are following building regulations but that is not always comprehensive enough. What works on paper may not always work in practice, there is no follow-up. Designers need to come back and see how a system works a year down the line and adjust future designs accordingly.”